refund policy.

Last updated: December 2025

Thank you for supporting ImaginVia.
We create original audio albums and mini-movies designed for language learning through story, sound, and imagination. Because all of our products are digital and instantly accessible, please review this policy carefully before purchasing.

1. Digital Product Policy

All ImaginVia products — including audio albums, mini-movies, and downloadable files — are delivered digitally.
Once an order is completed and access links are provided, all sales are final.

Digital products cannot be returned once accessed or downloaded, which helps protect our original creative content.

2. Technical Issues or Missing Files

If you experience any issues with your purchase, such as:

• Missing or broken download links

• File errors

• Difficulty accessing your content

Please contact us at contact@imaginvia.com.
We will gladly resend your download link or help you regain access at no additional cost.

3. Duplicate Orders or Payment Errors

If a duplicate charge occurs due to a technical issue, please contact us within 7 days of your purchase with proof of payment.
We will review the issue and issue a refund if applicable.

4. Exchanges or Store Credit

We do not offer exchanges or store credit for digital products once access has been provided.

5. Promotional & Discounted Items

Discounted or promotional purchases follow the same policy.
All digital sales are final once content has been delivered.

6. Contact Us

If you have questions about your order or need assistance with downloads, please contact us at:

contact@imaginvia.com